Return & Refund Policy

Last updated: 15/04/2025

Thank you for shopping at Idealis. The following terms are applicable to any products or services you purchase from us.

Eligibility for Refunds

We offer refunds under the following circumstances:

If the service is not delivered as promised due to an error on our end.
If a technical issue caused by our platform prevents you from accessing features you paid for, and the issue cannot be resolved within a reasonable timeframe.
If you cancel your subscription within the refund period outlined below.

Refund requests must be submitted within 30 days of the payment date. Requests made after this period will not be eligible for a refund.

Refunds will not be granted in the following scenarios:

If you change your mind after purchasing a subscription or service.
If you do not use the service during your subscription period.
If the issue is due to third-party software, plugins, or tools not affiliated with Idealis.

To request a refund, please follow these steps:

Contact our support team at team@tryidealis.com
Include your payment receipt, order ID, and a clear explanation of the issue
Our team will review your request and respond within 3–5 business days
If approved, your refund will be issued to your original payment method within 7–10 business days

If you have any questions or need assistance, feel free to reach out:

Email: team@tryidealis.com